Refund & cancellation policy

You can cancel Investor Plus or Investor Pro at any time from your dashboard, under Manage billing. Cancellation stops the next renewal. Your plan and its analyses stay available until the end of the billing period you have already paid for, then your account reverts to a free account. We do not charge a cancellation fee.

Memberships are billed monthly in advance and are generally non-refundable, because access and analyses are available immediately. If you were charged after cancelling, were billed twice, or could not use the service because of a fault on our side, contact us within 14 days of the charge and we will review and refund where it is fair to do so.

A report order can be cancelled for a full refund any time before analyst work begins. Once the analyst has started, the fee is non-refundable because the work is performed specifically for your property. Delivery is typically within 24 hours, but that is an estimate rather than a guarantee. If the report is not delivered within a reasonable time or is materially incomplete, contact us so we can complete, redo, or refund the work as appropriate.

If a renewal payment fails, we keep your access open for a short grace period of about 14 days while the payment is retried. If it is still unpaid after that, the membership ends and your account becomes a free account. You can restart at any time.

Acquisition advisory and transaction engagements are quoted separately and are covered by the refund and termination terms in that written agreement, not by this policy.

The refund windows and conditions described above reflect how the service currently works. Any consumer protection or other applicable law that gives you stronger rights takes precedence over this page. If you have a question about a specific charge, contact us and we will deal with it fairly.

Email acquisitions@empirelegacygrp.com with the email address on your account, what you purchased, and the date. We respond within two business days, and approved refunds are returned to the original payment method, normally within 5 to 10 business days.